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Clearing browser's cache and cookies


Description
  • Clearing cookies can fix issues related to: Sign-in problems, like not being able to sign-in, not being able to stay signed-in, and error messages about setting your user cookie.
  • Clearing cache can fix issues related to: Browser never finishes loading page, page hangs or freezes, seeing old page content, and online applications (like games) not responding.

Resolution

Cookies are small pieces of information stored on your computer by your browser to customize what you see on a webpage. The cache is website information that is stored on your computer, so webpages will load faster. Clearing your cache and cookies can help resolve many browser functionality issues.

To set your browser to clear cache and cookies, click the link to locate the instructions for your browser:

Notifications:

  • Other browsers: If you're running a browser other than those listed above and want more information about clearing your browser's cache and cookies, refer to your browser's help file.
  • Warning: Clearing your cookies will clear website passwords, sign-in information (whether sites recognize you), site-specific preferences, etc.


Microsoft Internet Explorer

* IE 7.0:

Operating system:
- Windows XP

  1. Click Tools | Internet Options.
  2. Click the General tab.
  3. Under "Browsing history," click Delete.
  4. Click Delete files and then click Yes to confirm the deletion. 
  5. Click Delete cookies and then click Yes.
  6. Click Close.
  7. Click OK
  8. Close and restart your browser.

* IE 8.0 or newer:

Operating systems:
- IE 8: Windows XP, Vista, and 7
- IE 9: Windows Vista and 7
- IE 10: Windows 7 and 8

  1. Click Tools | Internet Options.
  2. Under "Browsing history," click Delete.
  3. Check the checkboxes for:
    • Temporary Internet files and website files
    • Cookies and website data
  4. Click Delete.
  5. Click OK.
  6. Close and restart your browser.

        Note: For Internet Explorer 9, you can also do shortcut keys (Ctrl+Shift+Del | Clear Now) to pull the clear browsing history pop-up window. 

Mozilla Firefox

* Firefox 3.5 and 3.6

Operating systems:
- Windows 2000, XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

  1. Choose the menu option for your computer:
    • PC: Click Tools | Clear Recent History.
    • Mac: Click Firefox | Clear Recent History.
  2. Click the down arrow Firefox down arrow at the left of "Details."
  3. Check to ensure the following checkboxes are checked:
    • Cookies
    • Cache
    • Active Logins
  4. In the Time range to clear pull-down menu, select Everything.
  5. Click Clear Now.
  6. Close and restart your browser.

        Note: You can also do shortcut keys (Ctrl+Shift+Del | Delete) to pull the clear browsing history pop-up window. 

* Firefox 18 and newer:

Operating systems:
- Windows 2000, XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

  1. Click Firefox | History | Clear Recent History.
  2. Click the down arrow Firefox down arrow at the left of "Details."
  3. Check to ensure the following checkboxes are checked:
    • Cookies
    • Cache
    • Active Logins
  4. In the Time range to clear pull-down menu, select Everything.
  5. Click Clear Now.
  6. Close and restart your browser.

        Note: You can also do shortcut keys (Ctrl+Shift+Del | Delete) to pull the clear browsing history pop-up window.

Apple Safari

Operating systems:
- PC Safari 3.5: Windows XP and Vista
- Mac Safari 3.5: Mac OS X 10.4.9 or newer
- PC Safari 4 and 5: Windows XP, Vista, or 7
- Mac Safari 4: Mac OS X 10.4, 10.5, and 10.6
- Mac Safari 5: Mac OS X 10.6 and 10.7

  1. Choose the menu option for your computer:
    • Mac: Click Safari Safari Gear Icon | Reset Safari.
    • PC: Click Edit Safari Gear Icon | Reset Safari.
  2. Check to ensure the following checkboxes are checked:
    • Empty the cache
    • Remove all cookies
  3. Click Reset.
  4. Close and restart your browser.

Google Chrome

Operating systems:
- Windows XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

  1. Click Tools Chrome Settings Menu | Settings.
  2. Click Settings at the left.
  3. Click Show advance settings link.
  4. Under Privacy, click the Clear browsing data button.
  5. Check to ensure the following checkboxes are checked:
    • Empty the cache
    • Delete cookies and other site and plug-in data
  6. Click Clear browsing data.
  7. Close and restart your browser.

        Note: You can also do shortcut keys (Ctrl+Shift+Del | Clear browser data) to pull the clear browsing history tab.